Friday, April 04, 2008

Subscribing to mio TV from Singtel, ready for rough ride!

My last post was about savings on home entertainment. Well savings comes with a cost too!. I subscribed to mio TV recently and I am experiencing something which is never expected from technology solution like this. Well the reception quality of mio TV is good. One day i switched off the mio TV HD Box. After switching on it is not showing me TV Channels any more. It takes around 25 minutes to reset the HD box. It shows 1 Gear symbol first & then 2 gear symbols with some progress bar, but finally it shows red X and no TV channels :(

I called the mio TV helpdesk. The first thing he mentioned me is that I should try HARD reset of mio TV box. I did that too by pressing Power+Ok+down arrow button together. It did the same thing, again some progress bar, but nothing good after that. The Internet is working fine as well as the telephone line.

So I called the helpdesk again. This time he said that he needs to send an technician to my home to check the line. Also the appointment of the line man would be after 4 days :(. Wow ..what a technology.They don't know what's happening and most of the time they replace the HD box itself to correct the issue. This is not at all acceptable service level from a company selling technology solution like IPTV. One more thing, the help desk is immediately offering me the waiver for days when the mio TV is OFF. So that clearly means that they know this is a known issue.

Finally the technician arrived after 3 days. He is again doing the same reset procedure to understand the issue. This clearly shows the lack of technology know how with the support personnels. He is also calling the help desk to do some reset at their end.

So before you go for mio TV. Understand that this is a new service and could have teething problems like these. Be ready to expect some issues and do not switch off the HD box ever :)

I writing this post while the singtel technician is still at my place and the problem is still not resolved. I will update the post again about the outcome of the visit and waste of my 1 hour.


Finally the mio TV is working fine as earlier. But in the process I lost 10 days of watching TV & they replaced 4 HD Boxes to get everything right :). Every time the technician came he wasted 2 hours of my time in running diagnostics on router & resetting HD Box. Also spent 30 minutes chatting with his fellows on backend support to pretend to do something!.

So next time you have issues with mio TV, make sure that it is not showing you progress bar or 1/2 gears on the screen and then red X at the end. If that happens it is most probably an issue with the HD box & get replacement immediatly rather than waiting long to diagnose it on your side and backend side :)

btw ..I could be wrong here in my judgment ..but hope this helps you next time you face any issue with mio TV!

1 comment:

Vidooshak said...

Sounds like you were recounting an experience back in India!! Haha

Any idea who was the vendor for the HD box? The manufacturer name is often written discretely on the box somewhere. That will be useful information since providers using the same manufacturer in other countries will also face similar issues, so this is not restricted to mioTV.

I had a problem with BSNL in India, where they spent 30 days in similar unhelpful technician-visits until finally they replaced the crappy Huawei junk with a tiny UTStarcom modem and lo! it works like a charm