Friday, June 08, 2007

Customer Service in Singapore Post !

A busy afternoon I went to Singapore Post's Branch office to send a letter to one of my friend in India. As soon as I entered I saw a big queue, I was about to stand last in the queue. But then one person comes to me(I was thinking why, is he trying to sell me some service to me :) ) ...No he was from Singapore Post Office !! . He asked me "What would you like to do sir ?", I said "I want to send this letter to India". He said no need to stand in the queue for that sir & he simply directed me to a Machine called as S.A.M.

S.A.M.™(Self-service Automated Machine) is your 24-hour automated post office that allows you to weigh your packages, buy stamps even pay your of bills and fines. And the touch screen makes it all so simple.

Now this is called as service !! .. I was not impressed by the Automation in Singapore, but the kind of service every person provides whether it is government office or privatively held company who cares for customers !! ...Is it something very hard to do this in India ? ...

I am from India & I know there are issues to implement things with growing population. But still there are ways where service can be better. Specially when it comes to post office, my experience with India Post is just great !!

Earlier post on the same subject :

Indian Postal Service ..Amazing !

Experince with Indian Postal Services

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