It was not so good experience while going from Bangalore International Airport, as they were not at all prepared for the new security arrangements & also for the large crowed which generally gathers at the airport for all night flights.
I was standing in a queue for almost 4 hours till I reached the gate of the place :(. The check-in counter(all) was taking too much time to check-in as they installed some new system to improve check-in times :). I was surprised to see that there are was no one their at supervisor level to understand the difficulties of travellers & to give them good answer to their questions !!. The questions were :
- Why so long time for check-in ? Ans : We implemented new system :)
- My flight is just in next 10 minutes, how I am going to catch that ? Ans : No Answer
- Is the flight schedule changes because of delay in check-in ? Ans : No Answer
There was only 1 x-ray machine as usual !!. Some Airline agents were trying to get passengers out of the security/immigration queue to speed-up, but in turn they were creating more chaos as it was not a co-ordinated effort at all.
It was disgusting to see the impressions of fellow passengers about India & specially Bangalore International Airport :(
I know this was a probably one-off incidence with so much of delay, but really not. As I have travelled many times from this airport & things are never smooth. There are always atleast 30 min. wait at each queue(Check-in, Immigration, Security).
When I reached HK Airport. The immigration was finished for 100 passengers in just 10 minutes with 8 officers only !!. It was good to see the speed at they were working.
On the other note, I got a surprise when I returned to Bangalore from Hong Kong, the total time I took from Plane exit gate to Airport exit was just 15 minutes(Passing thru Immigration, Baggage collection) !!
The reason was that I was first 5 in line while doing immigration. Also we had only our flight for some reason to arrive at that time :) ..Also luckily I got my baggage on the belt in 5 minutes.